NEW APPOINTMENT SYSTEM 

As of May 2023, following government guidance relating to patient access to GP services we are changing the way that our appointments are booked. 

From May 15^th we are introducing a clinical triage system that means that all requests for either a same day or routine appointment with a GP will be reviewed by a GP and then appointments allocated appropriately. 

You can make a request for an appointment at any time using the ‘ Contact Us Online’ button on our website www.sherburnsurgery.nhs.uk  click on the tab " I want help with a medical issue" this will ask you a few questions about the reason for the appointment that will be sent to the triaging doctor to review. You can ring us and our receptionists will ask you the same questions and complete the form for you over the phone or if you walk into the practice the receptionist will assist you in completing the triage form.   This ensures all requests for an appointment are treated in the same way and are allocated appropriately based on clinical urgency.     

All of the requests will be reviewed by the GP and then you will either be allocated an urgent same day appointment to see the duty doctor; or you will be added to a waiting list for a routine appointment; or you will be contacted to let you know that an appointment has been made for you to see another health care professional such as a pharmacist, mental health practitioner or physiotherapist if this is more appropriate.  In some scenarios it may be that you are provided with self-care information or advised to see another NHS service. 

Our reception team will be happy to assist with this process and we hope that it will lead to our patients being seen in the most appropriate appointment to deal with the problem that they are experiencing. 

Drs Osman, Patel, White, Murphy and Anderson

Sherburn Group Practice is currently experiencing an extreme level of demand.  Please only contact us if your need is urgent.  Our staff are trying their hardest to deal with all the enquiries, please bear this in mind and treat them with the respect they deserve.     The Partners, Sherburn Group Practice

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life threatening emergency, please dial 999.

• We aim to provide an excellent service, to be responsive to your needs and efficient in providing general medical care.
• We would try to offer you an appointment, if appropriate, within two working days.
• Appointments can be booked up to two weeks ahead, and appointments at shorter notice are made available each day.
• If a problem is more urgent, emergency surgeries are held each morning and evening.
• You can expect to be dealt with courteously and efficiently.
• Your confidentiality will be respected. Medical details may be shared if necessary with other members of the clinical team, but are not available to a third party.